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 How do I fix issues with my PDF?

Solution

Are you getting PDF corrupt message or a problem with your fonts?

Corrupt PDF's or Errors from PDF generation are rare, but when they do happen, alternative saving methods can be helpful.

Occasionally authors have problems with the PDF they upload for a submission that requires them to recreate the PDF and upload the new file to their submission. For help uploading the new PDF to your submission see Knowledgebase article Revise Submission.

The most common PDF problems include:

  • Corrupt PDF: If the PDF file is corrupt, readers will not be able to download and/or view the content of the PDF. You may also want to use a different program to save the PDF. Most applications can create pdfs or PDF generators are available online. 
  • Fonts not Embedded: Sometimes when a PDF is created, not all fonts are automatically embedded in the file. When this happens, we ask authors to recreate the PDF with all fonts embedded. A helpful article about this can be found here.
  • The saved filename of the paper may be causing the problem. Try changing your filename avoiding the use of special characters or numbers.

If you need further assistance, submit a Ticket, and the Support Team will gladly assist.

 
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