Clear your Browser Cache/Cookies

Several common SSRN issues (as well as many less common ones) can often be resolved by simply clearing your browser's cache or cookies.

• Inability to sign in after resetting password
• Constantly being asked to sign in/verify your identity
• Constantly seeing a 'Server Maintenance' error when trying to access SSRN
• Inability to download a PDF
• Inability to view the abstract page for a newly approved submission after clicking the link sent in the submission approval email

Clearing your cache/cookies is generally a good first step when trying to resolve any SSRN issue yourself.  After clearing, you MUST completely close your browser and then reopen it.  We highly suggest you have only one browser window with one tab open when you start the clearing process.  Be sure you only check Cache/Cookies in the list of items to be cleared.

If you are unfamiliar with how to clear your cache/cookies, here are instructions for each of SSRN's supported browsers. 

SAFARI

Clearing Cookies:

1. Under Safari ->  Clear History > Choose all history from drop down menu, click clear History. 

Clearing Cache:

1. Under Safari > Preferences > Privacy, then click Details

2. Enter "SSRN" in the Search field, click Remove All, then click Done

INTERNET EXPLORER

Clearing Cache and Cookies

1. Select Tools (its the gear Gear Icon) > Safety > Delete browsing history...

2. Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies, then click Delete

EDGE

1. Click the "Hub" (3 lines) button in the toolbar.

2. Click the "History" (clock) button.

3. Click "Clear All History".

4. Select what should be cleared. Be sure you check Cookies and saved website data, Cached data and files, Form data, and Passwords.

5. Click "Clear."

FIREFOX

Clearing History:

1. Click the menu button (3 horizontal lines near the top right of the window)

2. Click History

3. Click Clear Recent History

4. Select a time range to clear (Everything)

5. Select what parts of the history should be cleared (at least cookies and cache. You may also want to select Active Logins if you're having login trouble.)

CHROME

Clearing Cache and Cookies:

1. Click the Chrome menu  on the browser toolbar > Clear browsing data

2. Select "Cookies and other site and plug-in data" and "Cached images and files"

3. Click Clear browsing data

If, after doing these steps, the problem still exists, please contact us at Support@ssrn.com.